CRM thiab kabmob AI – Lub kiv puag ncig yog dab tsi?
Taw qhia :
"Lub hom phiaj ntawm kev ua hauj lwm yog los tsim thiab kom cov neeg tuaj noj."- Rooj vag Bill.
Raws li tus neeg yuav muaj ntau yam khoom los yog kev pab zov, e-ntoo tuam txhab uas muag, ntug dej, neeg muag khoom, thiab lwm yam., Kuv nrhiav nws theej intriguing kom paub seb lag luam meticulously kom taug qab cov kuv ua num, xa kuv cov ntawv qhia, tej hnub tshiab muab, cov kev pab thiab kuj qha ntau uas kuv xav tau, thiab raws li thaum nkawd ob leeg tsim muaj!
tau mas, tej zaum muaj 175,000, tej zaum tsheej lab ntawm lawv pab thiab tsis tau, cov lag luam ua tau zoo nyob rau qib 'kuv' rua thiab kom kuv hooked rau lawv cov tshuaj thiab cov kev pab rau ib lub sij hawm ntev considerably. Muaj tsis muaj ntses zais cia lawv. Neeg txoj kev sib raug tswj los yog CRM platform yog dab tsi uas yuav pab lub lag luam koom thiab INTERACTIONS with countless cov neeg muas zaub zoo li kuv, thaum tseem to taub qhov lawv xav tau kev pab thiab thaum hais raws li nws.
Tuaj lig, CRM dlaws muaj noob rau hauv leaps thiab bounds nrog rau lub tswv yim tsi kev tswj technology zoo ib yam li cov huab, kev tawm, txawb thiab analytics.
Lub qhov tseeb ntawm huab kuas CRM platforms nyob hauv lub zej zos enterprise loj hlob zus alongside qhov nce ntawm tiam sis xws li BYOD thiab automation. Hnub no CRM yog thaum tus tub ntxhais ntawm txhua lub lag luam zov me nyuam uas kais dej los rau hauv colossal tagnrho cov neeg tej ntaub ntawv thiab cov ntaub ntawv los txhais lus rau cov lag luam uas ntaus nqe hnyav tau.
AI thiab CRM
Cov lus nug txog seb cov lag luam yuav ua tsis tau ib CRM kua tau me ntsis nws cov rounds thoob industries. Txawm li cas los, yog guaranteeing muag efficiency ntxiv thiab zoo nyiaj cim rau hauv koj qhov layout ib puas-pauv lag luam tiam sis thiab xav tau kev pab ua hauj lwm, ntau yam kev cai CRM kev pab tuam txhab uas muag tau silenced critics.
Tam sim no ua rau tus me nyuam los tu rau ntawm mobile CRM software surges thoob 2018, cov lag luam tag nrho yog npaj puag tus tshiab collaborations thiab ntawv kom ruaj los tshuab theem zoo ib yam li cov kabmob AI. Qhov no yuav hloov cov bottom-line rau cov lag luam los yeej pab kom lawv muaj ib tug ntug lawm nws competitors thiab muab kev pab neeg superior. Tag nrho qhauj tau tsis yog los muab rov qab, muab kev txiav txim zoo tshaj muag khoom thiab cov neeg muas zaub, cov ntaub ntawv los ntawm leveraging lub Cheebtsam ntawm AI — tshuab kev kawm algorithms, Natural hais lus thiab cim, hais lus ntau tus thiab ntse robots.
Hauv qab no yog ib co kev cov transformations AI powered cuab yeej yuav coj mus CRM dlaws Nkij los txuam rau cov kev txawj ua hauj lwm zoo muag khoom thiab kev pab neeg yuav tsum muaj lag luam kom tshiab heights:
- Muaj kev siv ntawm cov thawj Virtual thiab cov Chatbots: Nyias yog ib cov qhia kev thaum hais neeg queries thiab as per latest tawm ntaub ntawv, yog lub neej lawv muas khoom thiab muas kev ua ub no yog hais tias lawv yuav tsis muab ceev teb thiab txhawb cov lus teb los ntawm cov neeg poob siab tshaj plaws nyob rau hauv cov neeg tuaj. Linking CRM dlaws nrog nyias nta bots tham thiab virtual thawj pab daws tau qhov teeb meem no thiab pub pab neeg automation. Tseem tias guarantees hom kab mob nqi-efficiency los ntawm qhov cov neeg muab kev pab executives thiab hu rau cov chaw zov me nyuam.
- Ua cim los ntawm txoj kev kom cov zej zog sib thiab Virtual: CRM dlaws nrog kev tawm kev koom ua ke yuav pab tsim muaj network rau li thiab cov ua cim los ntawm casting qhov web dav hla cov zej zog sib thiab virtual. Tshaj tej ntawm, cov CRM dlaws comprise feem ntau ntawm uas pab teev thiab ntsuas cov kev hloov maj mam hloov nyob rau hauv hom metrics nta, txhais tau ntau yam KPIs thiab saib tus neeg tus cwj pwm nyob tes hauj lwm sib targeting thiab kauj ruam tshiab thiab muaj cov neeg muas zaub.
- Cov kabmob AI-uas tau tsav CRM Platforms su: Dhau li ntawm plaug customizable mas CRM dlaws tau lag luam, CIOs yuav tsum xaiv qhov kev xaiv kev siv CRM AI powered ntsiab li Einstein ntawm SalesForce, AI-uas tau tsav S/4HANA huab ERP los yog ib qhov huab AI lub Oracle, Txawj ntse adaptive. Cov CRM platforms uas muaj peevxwm superior piv tsom xam ntaub ntawv, automating muag li cas rau haujlwm thiab txhais tau cov neeg coj cwj pwm ntawm SNAP qhia tus ntawm cov ntiv tes.
- Automation nyob Workflows ua hauj lwm thiab: Automation rau nkawd yuav tsw rau lub caij rau tag nrho cov lag luam ntawm qhov ntau thiab tsawg thiab industries. Ib tug tsis liam fab xam cov kev pab cuam uas muaj tus kabmob AI thiaj nqa thoob workflows txhua hnub ua hauj lwm ua hauj lwm thiab mus ntsiab CRM uas yog optimized automate dab ntxaug thiab txo tej yam ua yuav pab kom cov txim thiab ua productivity nyob redundant li cas, kev txhawb pab neeg, muag, neeg relations, yam.
- Creation ntawm lub hom phaj muaj tiag thiab daim ntawv qhia kev-uas tau tsav le caag: Dlaws CRM uas yog uas tau tsav los ntawm tus kabmob AI lwm yam cuab yeej pab tau lag luam yog teev thiab twv tau tiam sis, possibilities thiab tej txuj los ntawm leveraging analytics, predictive analytics, cov ntaub ntawv tsuas, yam. Insights xis teb xis chaw tawm ntawm koj cov cuab yeej pab analyse neeg tus yeeb yam, teev lub hom phaj tiag ua lag ua luam, allocate pob nyiaj siv, qhia cov neeg ua hauj lwm thiab cov neeg ua hauj lwm thiab yuav teev txoj kev npaj nrhiav kev kom haum.
- Neeg muaj siab thiab cia: Thaum rau AI enabled CRM pab lag luam chaw nyob lub C ntawm lub CRM los tswj ntaub ntawv deluge thiab cov neeg qhia thiab tsho khuam xim, peev thiab cov chaw muab kev pab ntawm delivering superior neeg pab. Thaum tus neeg siab ntau ntau cov si, nws txhais tau ua hauj lwm kev ua tau zoo dua thiab neeg lesser churn.
Noj thaum muaj cov evolving tiam sis, cov lag luam muaj txoj siav ntawm kev cai CRM software dua tawm-ntawm-tus-kem dlaws vim muaj nqi tshaj thiab complexities nyob hauv ntawv kom ruaj heev heev. Besides, cov lag luam yuav tsum mus saib ntawm compatibility muab ua ntej kos npe rau rau lwm trending software lawv cov koom haum rival adopting.
Xaus
CRM dlaws tau tswj kom txhob npe thiab qhauj tawm hauv hassles cov ntawv thiab cov redundant workflows uas tau paub kev ceev heev dua lwm yam. Nrog cov infusion ntawm lub cuab yeej thiab cov kev siv tshuab daws rau hoob xws li neeg relations, lag luam uas hnub no ua tau qhov kev pab mus sij hawm ntev uas muaj kua CRM. Muaj thiab automation yuav tau nrhav txhawj xeeb qab mus tu lub ntsiab ntawm kev cai CRM software kev pab tuam txhab uas muag thoob qab ntuj.
