Sådan oprettes Chatbot,,en,Lad os lære det,,en,Virtuelle digitale assistenter som Alexa og Siri er blevet populære blandt forbrugerne,,en,Ikke så længe siden,,en,industrien stalwarts forudsagt at forbruger digitale assistenter skal blive den varme favorit i mange hjem,,en,Deres forudsigelse kan ikke bestrides,,en,En anden favorit,,en,kognitiv teknologi,,en,emne for industrien stalwarts er betydningen af chatbots,,en,Eksperter garanterer den massive vedtagelse af chatbots i forskellige sektorer,,en,Uden spørgsmål,,en,Denne moderne kognitive teknologi har allerede revolutioneret kundeserverindustrien,,en,Hvad kan chatbots gøre,,en,Chatbots er i stand til at gøre mange ting som at give øjeblikkelige svar på spørgsmål,,en,anbefaler handlinger for brugere baseret på deres adfærd,,en,træk og kontekst,,en ? – Let’s learn it.
Oversigt: Virtual digital assistants such as Alexa and Siri have become popular among consumers. Not so long ago, industry stalwarts predicted that consumer digital assistants shall become the hot favorite of many homes. Their prediction cannot be disputed.
Another favorite cognitive technology topic for industry stalwarts is the significance of chatbots. Experts vouch for the massive adoption of chatbots in different sectors. Without question, this modern cognitive technology has already revolutionized customer server industry.
What can chatbots do?
Chatbots are capable of doing many things like providing instant responses to questions, recommending actions for users based on their behavior, traits and context, integrere i cloud applikationer og fungere som en grænseflade mellem virksomheder og kunder,,en,Applikationer er uendelige,,en,Forretningsmuligheder er ubegrænsede,,en,Typer af chatbots,,en,Før du forstår nuancerne om, hvordan du laver en chatbot til din virksomhed,,en,Først forstår du de to typer chatbots,,en,Chatbots drevet af regler,,en,Chatbots drevet af,,en,Chatbots drevet af regler er i stand til at reagere på specifikke spørgsmål,,en,Hvis du spørger nogen ud af feltet spørgsmål,,en,de skuffer dig,,en,Funktionalitet er begrænset, da disse robotter er så intelligente, som de er kodet for at være,,en,Den anden kategori af robotter drives af AI,,en,de har en kunstig hjerne,,en,Ikke alene forstår de kommandoer, men også sprog,,en,De udvikler sig,,en,De bliver klogere og lærer af samtaler med mennesker,,en,Forskellige chatbots har forskellige formål,,en. Applications are endless. Business opportunities are limitless.
Types of Chatbots
Before understanding the nuances of how to create a chatbot for your business, first understand the two types of chatbots.
- Chatbots powered by rules.
- Chatbots powered by AI.
Chatbots powered by rules are capable of responding to specific questions. If you ask any out of the box questions, they disappoint you. Functionality is limited as these bots are as intelligent as they are coded to be.
The second category of bots are powered by AI. In other words, they have an artificial brain. Not only do they understand commands but also language. They evolve. They become smarter and learn from conversations with people.
Scope & Formål
Different chatbots have different purposes. Therefore, Det giver mening at definere formålet med din bot,,en,Lad mig forklare,,en,Den sidste AI powered chatbot, vi udviklede, var for en berømt,,en,stjernet hotel,,en,Til alle formål og formål,,en,boten kontakter med kunderne,,en,analyserer deres rige feedback-sætninger og værdsætter deres tanker,,en,Her er en samtalekonference,,en,Kunde,,en,Delikatesser var overdådige og sunde,,en,tjenesten var ikke livlig,,en,Bot,,en,To anerkendelser og en bekymring - Noted,,en,Det kan udledes, at vi besluttede os for at designe en bot, der forstår nuancer af kundens følelser og kompleksitet,,en,Ikke forbavsende,,en,vores klient blev elated,,en,At beslutte omfanget og formålet med chatbots er en vigtig forretningsbeslutning,,en,Personlighed,,en,Personlighedskontrol,,en,Chatbots repræsenterer dit mærke,,en,At skabe evigt og dejlige kundeoplevelser,,en.
Let me explain. The last AI powered chatbot we developed was for a renowned 5 star hotel. For all intents and purposes, the bot converses with customers, parses their rich feedback statements and appreciates their thoughts.
Here’s a sample conversation.
Customer: The delicacies were sumptuous and wholesome. desværre, the service wasn’t lively.
Bot: Thank you. Two accolades and one concern – Noted!
It can be inferred that we decided on designing a bot that understands the nuances of customer emotion and complexity. Not astonishingly, our client was elated.
Deciding the scope and purpose of chatbots is an important business decision.
Personality
Billede 1: Personality check
Chatbots represent your brand. To create ever-lasting and delightful customer experiences, Det anbefales, at hver chatbot har en unik personlighed,,en,Vil du have dine bots til at være vred,,en,Vil du have din bots til at være romantisk og nedlatende,,en,Eller vil du have dem til at deltage i afslappede samtaler med kunderne,,en,Du ville ikke tro, hvor mange årtusinder fortalte mig noget som dette - ",,en,M chatbots forstår sikkert vores daglige jargon ",,en,M chatbots er bygget på Kik,,en,Vil du have din målgruppe at have en kærlighedsaffære med dine chatbots,,en,Gør følgende,,en,ting,,en,Definer alder,,en,Beslut køn og værdsætter mangfoldighed,,en,Vælg et tillægsord,,en,Vælg et navn,,en,Opret en sammenhæng,,en,Konstruer et værktøj,,en,De ovennævnte seks handlinger er normalt nok til at kick-off personligheden,,en,personlighed afhænger i høj grad af nytte og kontekst,,en,I tilfælde af digitale stemmeassistenter,,en.
Do you want your bots to be angry? Do you want your bots to be romantic and patronizing? Or do you want them to engage in relaxed conversations with customers?
You wouldn’t believe how many millennials told me something like this – “H&M chatbots surely understands our everyday jargon”
H&M chatbots are built on Kik. Do you want your target audience to have a love affair with your chatbots?
Do the following 6 things:
- Define Age
- Decide Gender and appreciate diversity
- Choose an adjective
- Pick a name
- Establish a context
- Construct a utility
The aforementioned six actions are usually enough to kick-off the personality. And yes, personality depends to a very large extent on utility and context.
In case of digital voice assistants, accenter og køntone udgør en integreret del af deres identitet,,en,Her er min samtale med Siri,,en,Mig,,en,Hvad er dit køn,,en,Siri,,en,Jeg eksisterer ud over dit menneskelige kønsbegreb,,en,Siri lader dig vælge en anden tone,,en,Du skal bare spille med sine indstillinger,,en,Samtale,,en,Chatbot-samtaler er af to typer,,en,Struktureret,,en,ustruktureret,,en,Strukturerede samtaler omfatter normalt en række logiske trin,,en,Choices,,en,menuer og formularer er indregnet i,,en,Ustrukturerede samtaler har normalt ingen logisk informationsstrøm,,en,Oftere end ikke,,en,samtaler mellem venner og familiemedlemmer er ustrukturerede,,en,Lukkede samtaler er nemme at fortolke,,en,Open-ended samtaler er lidt svære at fortolke,,en,Chatbots skal kunne håndtere ikke kun tætte samtaler, men også åbne,,en.
Here’s my conversation with Siri
Me: What’s your gender?
Siri: I exist beyond your human concept of gender
Of course, Siri lets you pick a different tone. You just need to play with its settings.
Conversation
Chatbot conversations are of two types:
- Structured
- Unstructured
Structured conversations usually encompass an array of logical steps. Choices, menus and forms are factored in.
Unstructured conversations are usually devoid of logical flow of information. More often than not, conversations between friends and family members are unstructured.
Close-ended conversations are easy to interpret. Open-ended conversations are a bit tough to interpret. Chatbots should be able to handle not only close-ended conversations but also open-ended ones.
Det er en god praksis at lade dine chatbots give vejledende signaler til din målgruppe ved at foreslå opgaver,,en,Her er et eksempel,,en,Hej Steven,,en,Her kan jeg gøre for dig,,en,Fortæl en historie,,en,Lad dig grine,,en,Book biografbilletter,,en,Effektive chatbots hilser brugere,,en,Bryd isen,,en,lykønske dem og engagere sig i personlige samtaler,,en,Det næste skridt er at opbygge en prototype,,en,Sørg for at konvertere alle logiske opgaver til en chat,,en,Udkast et script,,en,Brug prototypeværktøjer til at opbygge en stor prototype,,en,Her er en liste over bedste chatbot platform at vælge imellem eller prototyping værktøjer,,en,Botsify,,ru,Jeg elsker denne platform for dens nemme træk og slip skabeloner,,en,Det har smarte AI plugins,,en,integrationer og maskinindlæringsmuligheder,,en,Flow XO,,en,Denne platform kan prale af mere end,,en,integrationer,,en,Der er flere forudindstillede skabeloner,,en.
Here’s an example:
Bot: Hey Steven, Here’s what I can do for you
Tell a story
Make you laugh
Book movie tickets
Effective chatbots greet users, break the ice, congratulate them and engage in personalized conversations.
Prototype
The next step is to build a prototype. Make sure to convert all logical task-flows to a chat.
Draft a script. Use prototyping tools to build a great prototype.
Here is a list of best chatbot platform to choose from or prototyping tools:
- Botsify: I love this platform for its easy drag and drop templates. It has smart AI plugins, integrations and machine learning capabilities
- Flow XO: This platform boasts of more than 100 integrations. There are several pre-built templates. Du vil blive forelsket i sin fantastiske visuelle editor,,en,Bottr,,en,Hvis du leder efter en platform, som lader dig integrere bots på din online portal,,en,Bottr vil sikkert vinde dit hjerte,,en,Motion AI,,ro,Du kan bygge gode konversationsstrømme og udtrække store visuelle oversigter,,en,Chatfuel,,en,Denne platform har imponerende funktioner som indholdskort,,en,bot elementer,,en,Natural Language Processing kapaciteter,,en,bot salgsfremmende værktøjer såsom brugerdefinerede destinationssider,,en,knappen skabere,,en,Du kan udsende beskeder og klone din bot,,en,Når du har bygget din bot på en prototypeplade,,en,sørg for at teste bot,,en,Lad dine brugere have samtaler med det,,en,Noter alle de hvornår,,en,hvor forekomster der giver din bot en hård tid,,en,Træn dig,,en,Arbejd om sine læringserfaringer,,en
- Bottr: If you are looking for a platform that lets you embed bots onto your online portal, Bottr will surely win your heart
- Motion AI: You can build great conversational flows and extract tremendous visual overviews.
- Chatfuel: This platform has impressive features such as content cards, bot elements, Natural Language Processing capabilities, bot promotional tools such as custom landing pages, button creators, etc.. You can broadcast messages and clone your bot.
Quality Check
Billede 2: Quality Check
Once you build your bot on any a prototyping platform, make sure to test the bot. Let your users have conversations with it.
Make a note of all the when – og – where instances that are giving your bot a tough time.
Train you bot. Work around its learning experiences.
Your bot should respond to random questions which aren’t pertinent to the context with a well-crafted and polite “NO”
Konklusion
Always remember that the target audience of chatbots is humans. So when you simulate chatbot personalities, factor in two vital aspects- context and emotion. To strengthen its personality, focus on words like “Hello”, “Hey”, “Howdee”, etc.. Prepare a list of such words and train your bot.
Keep testing your bots by adding new use-cases.
Prepare yourself for a chatbot revolution. The next generation of businesses shall incorporate interactive image analysis which paves the way for visual chatbots. The future is incomplete without chatbots. Cheers!
Must Read : Some more interesting articles on Artificial Intelligence
Author Bio: Skyler Jones is a passionate content writer as well an online business adviser. She is the Managing Editor of StartupWhale, a blog which publishes profitable small business ideas for entrepreneurs.Her Twitter og LinkdIn profile.
