ວິທີການສ້າງ Chatbot,,en,ໃຫ້ຮຽນຮູ້ມັນ,,en,ອີກອັນ ໜຶ່ງ ທີ່ມັກ,,en,ເຕັກໂນໂລຢີດ້ານສະຫມອງ,,en,ຫົວຂໍ້ ສຳ ລັບອຸດສະຫະ ກຳ stalwarts ແມ່ນຄວາມ ສຳ ຄັນຂອງ chatbots,,en,ຜູ້ຊ່ຽວຊານ vouch ສໍາລັບການຮັບຮອງເອົາຂະຫນາດໃຫຍ່ຂອງ chatbots ໃນຂະແຫນງການທີ່ແຕກຕ່າງກັນ,,en,ໂດຍບໍ່ມີ ຄຳ ຖາມ,,en,ເຕັກໂນໂລຢີດ້ານສະຕິປັນຍາທີ່ທັນສະ ໄໝ ນີ້ໄດ້ປະຕິວັດອຸດສາຫະ ກຳ ເຊີຟເວີຂອງລູກຄ້າແລ້ວ,,en,ສິ່ງທີ່ chatbots ສາມາດເຮັດໄດ້,,en,Chatbots ມີຄວາມສາມາດໃນການເຮັດວຽກຫຼາຍຢ່າງເຊັ່ນການຕອບສະ ໜອງ ຄຳ ຖາມຕ່າງໆທັນທີ,,en,ແນະ ນຳ ການກະ ທຳ ສຳ ລັບຜູ້ໃຊ້ໂດຍອີງໃສ່ພຶດຕິ ກຳ ຂອງພວກເຂົາ,,en,ລັກສະນະແລະສະພາບການ,,en,ການເຊື່ອມໂຍງເຂົ້າໃນໂປແກມຟັງແລະເຮັດ ໜ້າ ທີ່ເປັນການໂຕ້ຕອບລະຫວ່າງທຸລະກິດແລະລູກຄ້າ,,en,ຄໍາຮ້ອງສະຫມັກແມ່ນບໍ່ມີທີ່ສິ້ນສຸດ,,en,ໂອກາດທາງທຸລະກິດແມ່ນບໍ່ມີຂອບເຂດ,,en,ປະເພດຂອງ Chatbots,,en,ກ່ອນທີ່ຈະເຂົ້າໃຈວິທີການທີ່ຈະສ້າງ chatbot ສຳ ລັບທຸລະກິດຂອງທ່ານ,,en,ທໍາອິດເຂົ້າໃຈສອງປະເພດຂອງ chatbots,,en,Chatbots ຂັບເຄື່ອນໂດຍກົດລະບຽບ,,en ? – Let’s learn it.
Overview: Virtual digital assistants such as Alexa and Siri have become popular among consumers. Not so long ago, industry stalwarts predicted that consumer digital assistants shall become the hot favorite of many homes. Their prediction cannot be disputed.
Another favorite cognitive technology topic for industry stalwarts is the significance of chatbots. Experts vouch for the massive adoption of chatbots in different sectors. Without question, this modern cognitive technology has already revolutionized customer server industry.
What can chatbots do?
Chatbots are capable of doing many things like providing instant responses to questions, recommending actions for users based on their behavior, traits and context, integrating into cloud applications and functioning as an interface between businesses and customers. Applications are endless. Business opportunities are limitless.
Types of Chatbots
Before understanding the nuances of how to create a chatbot for your business, first understand the two types of chatbots.
- Chatbots powered by rules.
- Chatbots ຂັບເຄື່ອນໂດຍ,,en,Chatbots ຂັບເຄື່ອນໂດຍກົດລະບຽບແມ່ນມີຄວາມສາມາດໃນການຕອບຄໍາຖາມສະເພາະ,,en,ຖ້າທ່ານຖາມ ຄຳ ຖາມໃດໆທີ່ຢູ່ໃນປ່ອງ,,en,ພວກເຂົາຜິດຫວັງເຈົ້າ,,en,ຄວາມສາມາດເຮັດວຽກໄດ້ຖືກ ຈຳ ກັດຍ້ອນວ່າບອທ໌ເຫລົ່ານີ້ມີສະຕິປັນຍາເທົ່າທີ່ພວກມັນຖືກລະຫັດໃຫ້ເປັນ,,en,ປະເພດທີສອງຂອງບອທ໌ແມ່ນຂັບເຄື່ອນໂດຍ AI,,en,ພວກເຂົາມີສະ ໝອງ ປອມ,,en,ພວກເຂົາບໍ່ພຽງແຕ່ເຂົ້າໃຈ ຄຳ ສັ່ງເທົ່ານັ້ນແຕ່ຍັງໃຊ້ພາສາ ນຳ ອີກ,,en,ພວກເຂົາພັດທະນາ,,en,ພວກເຂົາກາຍເປັນຄົນສະຫລາດແລະຮຽນຮູ້ຈາກການສົນທະນາກັບຄົນ,,en,chatbots ທີ່ແຕກຕ່າງກັນມີຈຸດປະສົງທີ່ແຕກຕ່າງກັນ,,en,ມັນມີຄວາມ ໝາຍ ທີ່ຈະ ກຳ ນົດຈຸດປະສົງຂອງ bot ຂອງທ່ານ,,en,chatbot ທີ່ໃຊ້ພະລັງງານ AI ຫຼ້າສຸດທີ່ພວກເຮົາພັດທະນາແມ່ນ ສຳ ລັບຊື່ສຽງ,,en,ໂຮງແຮມດາວ,,en,ເພື່ອຄວາມຕັ້ງໃຈແລະຈຸດປະສົງທັງ ໝົດ,,en,bot ໄດ້ລົມກັບລູກຄ້າ,,en,ແຍກປະໂຫຍກ ຄຳ ຕຳ ນິຕິຊົມທີ່ອຸດົມສົມບູນຂອງພວກເຂົາແລະຊື່ນຊົມກັບຄວາມຄິດຂອງພວກເຂົາ,,en,ນີ້ແມ່ນການສົນທະນາຕົວຢ່າງ,,en,ອາຫານໂປດແມ່ນອາຫານແຊບແລະດີ,,en AI.
Chatbots powered by rules are capable of responding to specific questions. If you ask any out of the box questions, they disappoint you. Functionality is limited as these bots are as intelligent as they are coded to be.
The second category of bots are powered by AI. In other words, they have an artificial brain. Not only do they understand commands but also language. They evolve. They become smarter and learn from conversations with people.
Scope & Նպատակ
Different chatbots have different purposes. Therefore, it makes sense to define the purpose of your bot.
Let me explain. The last AI powered chatbot we developed was for a renowned 5 star hotel. For all intents and purposes, the bot converses with customers, parses their rich feedback statements and appreciates their thoughts.
Here’s a sample conversation.
Customer: The delicacies were sumptuous and wholesome. Ցավոք,, el servei no estava animat,,en,Bot,,en,Dos reconeixements i una preocupació: Notable,,en,Es pot inferir que vam decidir dissenyar un bot que entengui els matisos de l’emoció i la complexitat del client,,en,No és sorprenent,,en,el nostre client estava satisfet,,en,Una decisió empresarial important és decidir l’abast i la finalitat dels chatbots,,en,Personalitat,,en,Xec de personalitat,,en,Els xat representen la vostra marca,,en,Per crear experiències de client duradors i delicioses,,en,es recomana que cada xat té una personalitat única,,en,Vols que els teus bots estiguin enfadats,,en,Vols que els teus bots siguin romàntics i patrocinadors,,en,O voleu que participin en converses relaxades amb els clients,,en,No creuríeu quants mil·lenaris em van dir una cosa així: ",,en,Les meves xerrades entenen segurament la nostra argot quotidiana ”,,en.
Bot: Thank you. Two accolades and one concern – Noted!
It can be inferred that we decided on designing a bot that understands the nuances of customer emotion and complexity. Not astonishingly, our client was elated.
Deciding the scope and purpose of chatbots is an important business decision.
Personality
պատկեր 1: Personality check
Chatbots represent your brand. To create ever-lasting and delightful customer experiences, it’s recommended that every chatbot has a unique personality.
Do you want your bots to be angry? Do you want your bots to be romantic and patronizing? Or do you want them to engage in relaxed conversations with customers?
You wouldn’t believe how many millennials told me something like this – “H&M chatbots surely understands our everyday jargon”
H&M chatbots ຖືກສ້າງຂຶ້ນໃນ Kik,,en,ທ່ານຕ້ອງການໃຫ້ກຸ່ມເປົ້າ ໝາຍ ຂອງທ່ານມີຄວາມຮັກກັບຜູ້ສົນທະນາຂອງທ່ານ,,en,ເຮັດສິ່ງຕໍ່ໄປນີ້,,en,ສິ່ງຂອງ,,en,ກຳ ນົດອາຍຸ,,en,ຕັດສິນໃຈບົດບາດຍິງຊາຍແລະຮູ້ຈັກຄວາມຫຼາກຫຼາຍ,,en,ເລືອກຄຸນນາມ,,en,ເລືອກຊື່,,en,ສ້າງສະພາບການ,,en,ກໍ່ສ້າງສິ່ງ ອຳ ນວຍຄວາມສະດວກ,,en,ການກະ ທຳ ຫົກຢ່າງທີ່ກ່າວມານັ້ນປົກກະຕິແລ້ວແມ່ນພຽງພໍທີ່ຈະເລີ່ມຕົ້ນບຸກຄະລິກກະພາບ,,en,ບຸກຄະລິກກະພາບແມ່ນຂື້ນກັບຂອບເຂດຂະ ໜາດ ໃຫຍ່ທີ່ສຸດກ່ຽວກັບຜົນປະໂຫຍດແລະສະພາບການ,,en,ໃນກໍລະນີຂອງຜູ້ຊ່ວຍສຽງດິຈິຕອນ,,en,ສຳ ນຽງແລະສຽງບົດບາດຍິງຊາຍແມ່ນສ່ວນ ໜຶ່ງ ຂອງຕົວຕົນຂອງພວກເຂົາ,,en,ນີ້ແມ່ນການສົນທະນາຂອງຂ້ອຍກັບ Siri,,en,ຂ້ອຍ,,en,ເພດຂອງທ່ານແມ່ນຫຍັງ,,en,Siri,,en,ຂ້ອຍມີຢູ່ນອກ ເໜືອ ຈາກແນວຄິດຂອງມະນຸດກ່ຽວກັບເພດ,,en,Siri ຊ່ວຍໃຫ້ທ່ານເລືອກສຽງທີ່ແຕກຕ່າງກັນ,,en,ທ່ານພຽງແຕ່ຕ້ອງການຫລິ້ນກັບການຕັ້ງຄ່າຂອງມັນ,,en,ການສົນທະນາ,,en,ການສົນທະນາຂອງ Chatbot ແມ່ນມີສອງປະເພດ,,en,ມີໂຄງສ້າງ,,en,ບໍ່ມີໂຄງສ້າງ,,en,ການສົນທະນາທີ່ມີໂຄງສ້າງປົກກະຕິແລ້ວຈະລວມເອົາຫລາຍບາດກ້າວທີ່ມີເຫດຜົນ,,en. Do you want your target audience to have a love affair with your chatbots?
Do the following 6 things:
- Define Age
- Decide Gender and appreciate diversity
- Choose an adjective
- Pick a name
- Establish a context
- Construct a utility
The aforementioned six actions are usually enough to kick-off the personality. And yes, personality depends to a very large extent on utility and context.
In case of digital voice assistants, accents and gender tone form an integral part of their identity.
Here’s my conversation with Siri
Me: What’s your gender?
Siri: I exist beyond your human concept of gender
Of course, Siri lets you pick a different tone. You just need to play with its settings.
Conversation
Chatbot conversations are of two types:
- Structured
- Unstructured
Structured conversations usually encompass an array of logical steps. Eleccions,,en,s'inclouen els menús i les formes,,en,Les converses no estructurades solen tenir un flux d’informació lògica,,en,Més sovint que no,,en,les converses entre amics i familiars no estan estructurades,,en,Les converses tan properes són fàcils d’interpretar,,en,Les converses obertes són una mica difícils d’interpretar,,en,Els chatbots han de ser capaços de gestionar no només les converses finalitzades, sinó també les de tipus obert,,en,És una bona pràctica deixar que els vostres missatges de xat donin indicis de direcció al públic objectiu suggerint tasques,,en,Aquí teniu un exemple,,en,Ei, Steven,,en,Això és el que puc fer per tu,,en,Explica una història,,en,Fer riure,,en,Reserveu entrades per a pel·lícules,,en,Els bots de xata efectius saluden els usuaris,,en,trencar el gel,,en,felicitar-los i participar en converses personalitzades,,en,El següent pas és construir un prototip,,en, menus and forms are factored in.
Unstructured conversations are usually devoid of logical flow of information. More often than not, conversations between friends and family members are unstructured.
Close-ended conversations are easy to interpret. Open-ended conversations are a bit tough to interpret. Chatbots should be able to handle not only close-ended conversations but also open-ended ones.
It’s a good practice to let your chatbots give directional cues to your target audience by suggesting tasks.
Here’s an example:
Bot: Hey Steven, Here’s what I can do for you
Tell a story
Make you laugh
Book movie tickets
Effective chatbots greet users, break the ice, congratulate them and engage in personalized conversations.
նախատիպը
The next step is to build a prototype. Assegureu-vos de convertir tots els fluxos de tasques lògics en un xat,,en,Redacció d’un guió,,en,Utilitzeu eines de prototipat per crear un gran prototip,,en,A continuació, es mostra una llista de les millors plataformes de xat per triar o de les eines de prototipat,,en,Botsify,,ru,M'encanta aquesta plataforma per la seva facilitat d'arrossegar i deixar anar les plantilles,,en,Té plugins intel·ligents inteligents,,en,integracions i capacitats d’aprenentatge automàtic,,en,Flux XO,,en,Aquesta plataforma compta amb més de,,en,integracions,,en,Hi ha diverses plantilles preconstruïdes,,en,Us enamorareu del seu impressionant editor visual,,en,Bottr,,en,Si busqueu una plataforma que us permeti incorporar robots al vostre portal en línia,,en,Bottr segur que guanyarà el teu cor,,en,Moviment AI,,ro,Podeu crear grans fluxos de conversa i extreure panoràmiques visuals fantàstiques,,en,Chatfuel,,en,Aquesta plataforma té funcions impressionants, com ara targetes de contingut,,en,elements de bot,,en,Capacitats de processament del llenguatge natural,,en.
Draft a script. Use prototyping tools to build a great prototype.
Here is a list of best chatbot platform to choose from or prototyping tools:
- Botsify: I love this platform for its easy drag and drop templates. It has smart AI plugins, integrations and machine learning capabilities
- Flow XO: This platform boasts of more than 100 integrations. There are several pre-built templates. You will fall in love with its awesome visual editor
- Bottr: If you are looking for a platform that lets you embed bots onto your online portal, Bottr will surely win your heart
- Motion AI: You can build great conversational flows and extract tremendous visual overviews.
- Chatfuel: This platform has impressive features such as content cards, bot elements, Natural Language Processing capabilities, ເຄື່ອງມືການໂຄສະນາ bot ເຊັ່ນ: ໜ້າ ດິນທີ່ ກຳ ນົດເອງ,,en,ຜູ້ສ້າງປຸ່ມ,,en,ທ່ານສາມາດອອກອາກາດຂໍ້ຄວາມແລະກົດປຸ່ມ bot ຂອງທ່ານ,,en,ເມື່ອທ່ານສ້າງ bot ຂອງທ່ານໃນເວທີການທົດລອງແບບໃດກໍ່ຕາມ,,en,ໃຫ້ແນ່ໃຈວ່າໄດ້ທົດສອບ bot,,en,ໃຫ້ຜູ້ໃຊ້ຂອງທ່ານມີການສົນທະນາກັບມັນ,,en,ເຮັດບົດບັນທຶກທຸກເວລາ,,en,ບ່ອນທີ່ຕົວຢ່າງທີ່ເຮັດໃຫ້ເວລາຂອງທ່ານຫຍຸ້ງຍາກ,,en,ຝຶກອົບຮົມທ່ານ bot,,en,ເຮັດວຽກຮອບດ້ານປະສົບການການຮຽນຮູ້ຂອງມັນ,,en,bot ຂອງທ່ານຄວນຕອບ ຄຳ ຖາມແບບສຸ່ມທີ່ບໍ່ກ່ຽວຂ້ອງກັບສະພາບການທີ່ມີ ຄຳ ເວົ້າທີ່ສຸພາບແລະສຸພາບ“ ບໍ່”,,en,ຈຳ ໄວ້ສະ ເໝີ ວ່າກຸ່ມເປົ້າ ໝາຍ ຂອງ chatbots ແມ່ນມະນຸດ,,en,ສະນັ້ນເມື່ອທ່ານ ຈຳ ລອງບຸກຄະລິກກະພາບຂອງ chatbot,,en,ປັດໄຈໃນສອງດ້ານທີ່ ສຳ ຄັນ,,en,ສະພາບແລະຄວາມຮູ້ສຶກ,,en,ເພື່ອສ້າງບຸກຄະລິກຂອງຕົນໃຫ້ເຂັ້ມແຂງ,,en,ສຸມໃສ່ ຄຳ ສັບຄ້າຍຄື“ ສະບາຍດີ”,,en,“ ເຮີ້ຍ”,,en,"Howdee",,en, button creators, եւ այլն:. You can broadcast messages and clone your bot.
Quality Check
պատկեր 2: Quality Check
Once you build your bot on any a prototyping platform, make sure to test the bot. Let your users have conversations with it.
Make a note of all the when – իսկ – where instances that are giving your bot a tough time.
Train you bot. Work around its learning experiences.
Your bot should respond to random questions which aren’t pertinent to the context with a well-crafted and polite “NO”
Ամփոփում
Always remember that the target audience of chatbots is humans. So when you simulate chatbot personalities, factor in two vital aspects- context and emotion. To strengthen its personality, focus on words like “Hello”, “Hey”, “Howdee”, եւ այլն:. Prepare a list of such words and train your bot.
Keep testing your bots by adding new use-cases.
Prepare yourself for a chatbot revolution. The next generation of businesses shall incorporate interactive image analysis which paves the way for visual chatbots. The future is incomplete without chatbots. Կենացը!
Must Read : Some more interesting articles on Artificial Intelligence
Author Bio: Skyler Jones is a passionate content writer as well an online business adviser. She is the Managing Editor of StartupWhale, a blog which publishes profitable small business ideas for entrepreneurs.Her Twitter իսկ LinkdIn profile.
