“Quality” a word itself defines the degree of excellence of anything. So here the question arises:
Why we need quality?
We need to understand its importance. It doesn’t matter what type of businesses you are doing; the things that matter is what you deliver, the products and the services.
“The more quality service you provide, the more loyal customer you get.”
An ordinary man once said “when you give quality, in turn, you’ll get quality!
As per the current scenario, the competition in the business world is increasing day by day and is now on a global scale. Businesses of all sizes must know this fact and work accordingly. Businesses should be more responsive, attentive and must be able to provide the best services than their competitors.
So, to remain ahead in the competition, businesses take help of eQMS (Enterprise Quality Management Solutions) to manage their internal workflows and processes in a better way and prevents businesses from creating chaos, and thus maximizing their profits.
TQM defined as the process of controlling or managing things to achieve specific quality standard as a whole. The primary role of TQM is to improve the overall effectiveness and flexibility in an organization. It is a way to organize the business as a team. It means that every person, team, department, and activity will be affected by the TQM.
It focuses more on prevention in comparison to inspection as it ensures that the management of business will take the best strategic overview of the quality of business. Its motives are very clear and easy to understand.
The first one is to fulfill the customer’s requirement along with business growth. The second one is the most important objective of TQM that is continuous improvement of overall business quality. The last but not the least is to develop trust between all the employees of all levels of the business.
Benefits of Total Quality Management are:
- Emphasizing the Needs of the Market: TQM helps in highlighting the demand of the market. This application is getting utilized all over the world and supports the organization to identify and meet all the expectations of the market in a better way.
- Assures Better Quality Performance in Every Sphere of Activity: Unprofessional attitudes of the employees are the biggest challenge to tackle for the organization’s success, growth, and advancement. TQM focuses on bringing improvements in the performance of every employee by educating proper work culture and promoting the teamwork in unity. It provides excellent opportunities for self-motivation, cost competitiveness and also increasing employee’s interest in the job.
- Helps in Checking Non-Productive Activities and Waste: TQM eliminates non-confirmation and repetitive work. By eliminating these unwanted tasks, it saves a lot of time and energy. It reduces the customer support cost and improves the service with profit.
- Continuous Review of Progress: TQM helps to review the process of improvement as well as provides the strategy for the business’s success.TQM not only helps in organizational growth but also motivates the employee’s personal development. We review TQM in the form of better product quality, improvement in productivity and increase profitability.
Conclusion: TQM provides the process needed to develop the strategy of progress and never-ending improvement. Quality improvement efforts got to be undertaken unceasingly to satisfy the dynamic challenges.
Conclusively it can be said that TQM results in both tangible and intangible gains. The most important result it provides is customer satisfaction.